SENDING FILES FOR PRINT:

iolabs uses a file sharing service called WeTransfer. WeTransfer lets you send up to 20gb safely. By following the guidelines below for sending us files, you guarantee that your order is done correctly and in a timely manner. If you are unsure about any of these guidelines, give us a call before sending files.

GUIDELINES:

  • Only flattened tiff, jpeg, pdf, png or psd format files (for design files ai or indd files are ok)

  • Files should be sized to print (ready to print files at the size you are seeking)

  • Resolution should be 300 dpi for optimal printing (resolution should be no lower than 150 dpi)
    *Please do not upres your images if they are not natively at 300 dpi.

  • Color profile must be set in Adobe RGB 1998

First Step - Fill out the form below and submit.
Second Step - After submitting, you will be redirected to our WeTransfer page. When using WeTransfer : Enter "Your Email" correctly. Leave the "Email To" as info@iolabsinc.com. Simply drag and drop your files and click transfer.

Once an iolabs team member has downloaded your file, you will receive an email letting you know that we have your files. If there are any questions or concerns someone will reach out to you before beginning your order. We will notify you again when the order is complete. If a deposit was not taken, you will pay upon the job completion.  


If you are requesting that iolabs fulfills the order for shipment, we will confirm the address and shipping costs. Payment is required before shipping out of the lab.

Please allow the following turnaround times for orders to be completed:
Printing: 3-5 days
Mounting: 5-7 days
Custom Framing: 2 Weeks
*Due to supply chain issues, dye-sublimation prints have a lead time of 6–8 weeks.